Table 6 Value outcomes for users Full... | Emerald Publishing

Table 6

Value outcomes for users

Full quotes from user interviews* (where partial quote is given in text)	User value
A. you haven’t got the professional showing you their list of things of what they think is best for you. It’s left in your own hands, which gives you a sense of purpose as well. You know, I’m driving my life, which is so important for people with depression. I’m driving my life and I’m going to give this a go. There’s a proactive nuance to it [SANE, Drew]	Self-efficacy
B. I would just say it’s, you know, it’s not a cure all. It’s not kind of – I can’t just post on the forum and leave it at that. I’ve got to actually do some work myself, do the CBT or go speak to someone face to face? It’s just kind of that initial helping me get to that point. But yeah, it’s not a cure all [ReachOut, Ari]	Self-efficacy
C. I thought, Okay. So I started to volunteer two days a week at St. Vincent DePaul. And that’s something I never would have thought of doing, if it wasn’t for someone suggesting it on the forum [Beyond Blue, Riley]	Self-efficacy
D. Researcher: If you had to name one standout moment, or an impact on your life, from your use of the forum, what might that have been? Keelan: That I’m still here [Beyond Blue, Keelan]	Health protection
E. The forum gives [me] strategies yes. Definitely I’ve been told, it’s good when I put myself out of the situation and resort to other ways of dealing with issues other than possibly, self-harm, or drugs and alcohol … they’ve suggested, you know, sink myself into something like gaming or reading a book maybe [ReachOut, Nicky]	Health protection
F. You know sometimes if things don’t go right in one area, like, if people are judging you and passing rumours around in my physical community, well, you know you’ve got somewhere else that none of that’s going on. That you can be a totally different person and yeah, sort of start fresh, sort of thing [SANE, Taylor]	Addresses social isolation
G. I feel like I can be honest, when I’m with my family, I don’t want to weight everything on them. They are very supportive, but I just don’t want to put all of the mental health stuff and all of the problems on them. So it’s good to kind of have that separate from my grim community [ReachOut, Ari]	Addresses social isolation

Full quotes from user interviews* (where partial quote is given in text)	User value
A. you haven’t got the professional showing you their list of things of what they think is best for you. It’s left in your own hands, which gives you a sense of purpose as well. You know, I’m driving my life, which is so important for people with depression. I’m driving my life and I’m going to give this a go. There’s a proactive nuance to it [SANE, Drew]	Self-efficacy
B. I would just say it’s, you know, it’s not a cure all. It’s not kind of – I can’t just post on the forum and leave it at that. I’ve got to actually do some work myself, do the CBT or go speak to someone face to face? It’s just kind of that initial helping me get to that point. But yeah, it’s not a cure all [ReachOut, Ari]	Self-efficacy
C. I thought, Okay. So I started to volunteer two days a week at St. Vincent DePaul. And that’s something I never would have thought of doing, if it wasn’t for someone suggesting it on the forum [Beyond Blue, Riley]	Self-efficacy
D. Researcher: If you had to name one standout moment, or an impact on your life, from your use of the forum, what might that have been? Keelan: That I’m still here [Beyond Blue, Keelan]	Health protection
E. The forum gives [me] strategies yes. Definitely I’ve been told, it’s good when I put myself out of the situation and resort to other ways of dealing with issues other than possibly, self-harm, or drugs and alcohol … they’ve suggested, you know, sink myself into something like gaming or reading a book maybe [ReachOut, Nicky]	Health protection
F. You know sometimes if things don’t go right in one area, like, if people are judging you and passing rumours around in my physical community, well, you know you’ve got somewhere else that none of that’s going on. That you can be a totally different person and yeah, sort of start fresh, sort of thing [SANE, Taylor]	Addresses social isolation
G. I feel like I can be honest, when I’m with my family, I don’t want to weight everything on them. They are very supportive, but I just don’t want to put all of the mental health stuff and all of the problems on them. So it’s good to kind of have that separate from my grim community [ReachOut, Ari]	Addresses social isolation

Note(s): *Pseudonyms given

Source(s): The above table was created by the authors