Categorization of configurator performance measures in the literature
| Performance perspective | Performance category | Performance measure | Forza and Salvador (2002) | Trentin et al. (2012) | Tiihonen et al. (2013) | Gerth et al. (2016) | Myrodia et al. (2017) | Kristjansdottir et al. (2018) | Wang et al. (2019) | Shafiee et al. (2019) | Shafiee et al. (2021) | Bredahl Rasmussen et al. (2021) | Zhang and Shafiee (2022) | Schobel et al. (2018) | Mueller et al. (2022) | Campo Gay and Hvam (2022) |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall performance | User acceptance | Use of configurator | QL | QT | QT | |||||||||||
| User satisfaction and acceptance | QL | |||||||||||||||
| Profitability | Return on investment | QT | QT | QT | ||||||||||||
| Project profitability | QL* | |||||||||||||||
| Yearly turnover | QT | |||||||||||||||
| Contribution ratio | QT | |||||||||||||||
| Effectiveness | Specification output | Number of documents | QT | |||||||||||||
| High-level efficacy by applicability | QT | |||||||||||||||
| Specification detail | QL | |||||||||||||||
| Product/service quality | General impression of quality | QL* | QL* | |||||||||||||
| Number/reduction of errors | QL | QT | QT | QT | QL | |||||||||||
| Accuracy of calculations/estimations | QL | QT | QL* | |||||||||||||
| Efficiency | Parameter complexity | Number of attributes | QT | QT | QT | QT | ||||||||||
| Number of constraints | QT | QT | QT | QT | ||||||||||||
| Required number of operation inputs | QT | |||||||||||||||
| Required documents | QL | |||||||||||||||
| Productivity in time/cost | Product delivery time | QL | QT | |||||||||||||
| Required labor hours | QL | QT | QL* | QT | QL | |||||||||||
| Time to complete configuration | QT | QT | QT | QL* | QT | QT | ||||||||||
| Cost/savings on development | QT | QT | QT | QL | ||||||||||||
| Cost/savings on training | QT | |||||||||||||||
| Cost/savings on operation and maintenance | QT | QT | QT | QL | ||||||||||||
| Increased sales due to fast response time | QT | |||||||||||||||
| Process compliance | Process standardization | Products specified and ordered following standard measures | QL* |
| Performance perspective | Performance category | Performance measure | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall performance | User acceptance | Use of configurator | QL | QT | QT | |||||||||||
| User satisfaction and acceptance | QL | |||||||||||||||
| Profitability | Return on investment | QT | QT | QT | ||||||||||||
| Project profitability | QL* | |||||||||||||||
| Yearly turnover | QT | |||||||||||||||
| Contribution ratio | QT | |||||||||||||||
| Effectiveness | Specification output | Number of documents | QT | |||||||||||||
| High-level efficacy by applicability | QT | |||||||||||||||
| Specification detail | QL | |||||||||||||||
| Product/service quality | General impression of quality | QL* | QL* | |||||||||||||
| Number/reduction of errors | QL | QT | QT | QT | QL | |||||||||||
| Accuracy of calculations/estimations | QL | QT | QL* | |||||||||||||
| Efficiency | Parameter complexity | Number of attributes | QT | QT | QT | QT | ||||||||||
| Number of constraints | QT | QT | QT | QT | ||||||||||||
| Required number of operation inputs | QT | |||||||||||||||
| Required documents | QL | |||||||||||||||
| Productivity in time/cost | Product delivery time | QL | QT | |||||||||||||
| Required labor hours | QL | QT | QL* | QT | QL | |||||||||||
| Time to complete configuration | QT | QT | QT | QL* | QT | QT | ||||||||||
| Cost/savings on development | QT | QT | QT | QL | ||||||||||||
| Cost/savings on training | QT | |||||||||||||||
| Cost/savings on operation and maintenance | QT | QT | QT | QL | ||||||||||||
| Increased sales due to fast response time | QT | |||||||||||||||
| Process compliance | Process standardization | Products specified and ordered following standard measures | QL* |
Note(s): QL: qualitative; QL*: quantitative value derived from qualitative data; QT: quantitative
Source(s): Authors’ own creation/work
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