Overview of the data collection approach
| Objective | Data collection method | Attendees/resources | Sessions |
|---|---|---|---|
| Understand how the proposed approach supported the development process | Semi-structured interviews with managers | One maintenance manager One digitalization manager | Four meetings (60 min each) |
| Semi-structured interviews with users | Five maintenance work preparers | 15 meetings (30–60 min each) | |
| Participatory observations during meetings and workshops | Five maintenance work preparers One maintenance manager One digitalization manager Two software developers | Eight workshops/meetings (30–120 min each) | |
| Extractions from enterprise IT systems and the configurator event log | One maintenance engineer One software developer | Two extractions from the enterprise IT system; weekly extractions from the configurator | |
| Evaluate the effects of integrating performance measure development and assessments into configurator development processes | Semi-structured interviews with managers | One maintenance manager One digitalization manager | Two meetings (60 min each) |
| Objective | Data collection method | Attendees/resources | Sessions |
|---|---|---|---|
| Understand how the proposed approach supported the development process | Semi-structured interviews with managers | One maintenance manager | Four meetings (60 min each) |
| Semi-structured interviews with users | Five maintenance work preparers | 15 meetings (30–60 min each) | |
| Participatory observations during meetings and workshops | Five maintenance work preparers | Eight workshops/meetings (30–120 min each) | |
| Extractions from enterprise IT systems and the configurator event log | One maintenance engineer | Two extractions from the enterprise IT system; weekly extractions from the configurator | |
| Evaluate the effects of integrating performance measure development and assessments into configurator development processes | Semi-structured interviews with managers | One maintenance manager | Two meetings (60 min each) |
Source(s): Authors’ own creation/work
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