Table 4 Overview of the configurator... | Emerald Publishing

Table 4

Overview of the configurator performance metrics

Performance perspective	Performance category	Direct/indirect measure	Performance metric	Data source
Overall measure	User acceptance	N/A	Number of active configurator users per month	Configurator log data
Overall measure	User acceptance	N/A	Configured work as a percentage of total work per month	Configurator log data; work order data
Effectiveness	Product/service quality	Direct	Subsequent material-change rate	Configurator log data; maintenance event data
Effectiveness	Product/service quality	Indirect	Percentage of work orders executed on the first scheduling attempt	Configurator log data; work order data
Efficiency	Productivity in time/cost	Direct	Configuration session completed within five minutes	Configurator log data
Efficiency	Productivity in time/cost	Indirect	Percentage of work orders from pending to processed within 14 days	Configurator log data; maintenance event data
Process compliance	Process standardization	N/A	Texts of maintenance activity descriptions	Configurator log data; maintenance operation data

Performance perspective	Performance category	Direct/indirect measure	Performance metric	Data source
Overall measure	User acceptance	N/A	Number of active configurator users per month	Configurator log data
Overall measure	User acceptance	N/A	Configured work as a percentage of total work per month	Configurator log data; work order data
Effectiveness	Product/service quality	Direct	Subsequent material-change rate	Configurator log data; maintenance event data
Effectiveness	Product/service quality	Indirect	Percentage of work orders executed on the first scheduling attempt	Configurator log data; work order data
Efficiency	Productivity in time/cost	Direct	Configuration session completed within five minutes	Configurator log data
Efficiency	Productivity in time/cost	Indirect	Percentage of work orders from pending to processed within 14 days	Configurator log data; maintenance event data
Process compliance	Process standardization	N/A	Texts of maintenance activity descriptions	Configurator log data; maintenance operation data

Source(s): Authors’ own creation/work