Table 6 Effects of the configurator... | Emerald Publishing

Table 6

Effects of the configurator project throughout development

Performance dimension	Measure	Results
Performance dimension	Measure	Before configurator development	After the initial configurator launch, without continuous improvement enabled by the proposed approach	After the final configurator launch, with continuous improvement enabled by the proposed approach
User adoption	Number of active configurator users per month	N/A	3	8
User adoption	Configured work as a percentage of total work per month	N/A	15.3%	26.2%
Effectiveness	Subsequent material-change rate	6.1%	0.9%	0.6%
Effectiveness	Percentage of work orders executed on the first scheduling attempt	51.1%	73.5%	86.1%
Efficiency	Configuration sessions completed within five minutes	N/A	84.7%	88.2%
Efficiency	Percentage of work orders from pending to processed within 14 days	48.5%	74.0%	72.1%
Process compliance	Number of maintenance activity descriptions	23,667	66	66

Performance dimension	Measure	Results
Performance dimension	Measure	Before configurator development	After the initial configurator launch, without continuous improvement enabled by the proposed approach	After the final configurator launch, with continuous improvement enabled by the proposed approach
User adoption	Number of active configurator users per month	N/A	3	8
User adoption	Configured work as a percentage of total work per month	N/A	15.3%	26.2%
Effectiveness	Subsequent material-change rate	6.1%	0.9%	0.6%
Effectiveness	Percentage of work orders executed on the first scheduling attempt	51.1%	73.5%	86.1%
Efficiency	Configuration sessions completed within five minutes	N/A	84.7%	88.2%
Efficiency	Percentage of work orders from pending to processed within 14 days	48.5%	74.0%	72.1%
Process compliance	Number of maintenance activity descriptions	23,667	66	66

Source(s): Authors’ own creation/work