Table 2 Gap score for design factor...

Table 2

Gap score for design factor

Factors	Perception	Expectation	Gap score
Design 1	3.6	4.5	−0.9
Design 2	3.8	4	−0.2
Design 3	3.2	4.2	−1
Design 4	3.1	4.18	−1.08
Design 5	3.8	4.15	−0.35

Source(s): Results from Primary data

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