Gap score for customer engagement factor
| Factors | Perception | Expectation | Gap score |
|---|---|---|---|
| Customer Engagement 1 | 1.65 | 3.56 | −1.91 |
| Customer Engagement 2 | 1.89 | 3.47 | −1.58 |
| Customer Engagement 3 | 1.25 | 3.59 | −2.34 |
| Customer Engagement 4 | 1.26 | 3.16 | −1.9 |
| Factors | Perception | Expectation | Gap score |
|---|---|---|---|
| Customer Engagement 1 | 1.65 | 3.56 | −1.91 |
| Customer Engagement 2 | 1.89 | 3.47 | −1.58 |
| Customer Engagement 3 | 1.25 | 3.59 | −2.34 |
| Customer Engagement 4 | 1.26 | 3.16 | −1.9 |
Source(s): Results from Primary data
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