Comparing the first and the most recent (9th) library service satisfaction survey administration
| 2020 (October 13–20) | 2024 (March 18–29) | |
|---|---|---|
| Survey population | 10% randomly selected undergraduate students (over 18 years old) of each level (freshman, sophomore, junior and senior). 10% randomly selected graduate students and professional students | 500 for each undergraduate level and 500 graduate or professional students (2,500 total). For each level and the graduate/professional student: 250 underrepresented minority students (Black/African American, Native American and Native Hawaiian and Other Pacific Islander or Hispanic or Latino of any race), 60 Asian American, 125 White American (single race) or Unknown and 65 international students |
| Response rate | 4.1% (N = 5,233, n = 215) | 3.7% (N = 2,500, n = 93) |
| % Live on campus or in local community | 70% | 78% |
| % Have all classes or most classes online | 95% | 18% |
| Most used library services or resources | E-books or e-journals (72%), Check out library items (45%), Consultation with a librarian (44%) | E-books or e-journals (68%), Check out library items (48%), Reserve a space (41%) |
| 2020 (October 13–20) | 2024 (March 18–29) | |
|---|---|---|
| Survey population | 10% randomly selected undergraduate students (over 18 years old) of each level (freshman, sophomore, junior and senior). 10% randomly selected graduate students and professional students | 500 for each undergraduate level and 500 graduate or professional students (2,500 total). For each level and the graduate/professional student: 250 underrepresented minority students (Black/African American, Native American and Native Hawaiian and Other Pacific Islander or Hispanic or Latino of any race), 60 Asian American, 125 White American (single race) or Unknown and 65 international students |
| Response rate | 4.1% ( | 3.7% ( |
| % Live on campus or in local community | 70% | 78% |
| % Have all classes or most classes online | 95% | 18% |
| Most used library services or resources | E-books or e-journals (72%), Check out library items (45%), Consultation with a librarian (44%) | E-books or e-journals (68%), Check out library items (48%), Reserve a space (41%) |
Source(s): © 2025 University of Illinois Board of Trustees, created by Jen-chien Yu
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