Table 5

Comparison of papers focused on identification stage (2003–2020)

SourceYearWhich SCRM stages are the area of focus?Which requirements are addressed?Methods
S1S2S3S4R1R2R3
Bruzzone and Orsoni (2003) 2003YesNoNoNoYesNoNoANN
Boonyanusith and Jittamai (2012) 2012YesNoNoNoYesNoNoDT and ANN
Slimani et al. (2015) 2015YesNoNoNoYesNoNoANN
Zhu et al. (2017) 2017YesNoNoNoYesNoNoMultiple machine learning models
Baryannis et al. (2019 a) 2019YesNoNoNoYesNoYesDT/ and SVM
Fu and Chien (2019) 2019YesNoNoNoNoYesNoTime series
Zhou et al. (2020) 2020YesNoNoNoYesNoNoCNN
Brintrup et al. (2020) 2020YesNoNoNoNoYesNoRF, SVM, logistic regression and linear regression

Source(s): Authors’ own creation

or Create an Account

Close Modal
Close Modal