Table 8

Comparison of papers focused on assessment stage

SourceYearWhich SCRM stages are the area of focus?Which requirements are addressed?Methods
S1S2S3S4R1R2R3
El Khayyam and Herrou (2018) 2018NoYesNoNoNoNoNoClustering and AHP
Rajesh (2020) 2020NoYesYesNoYesNoYesAI and Grey-layered ANP
Yazdani et al. (2020) 2020NoYesNoNoNoNoNoFuzzy logic, DEMATEL and QFD
Kara et al. (2020) 2020YesYesNoYesNoYesNoData mining
Mostafa et al. (2021) 2021NoYesNoNoNoNoNoFuzzy logic
Kayouh and Dkhissi (2022) 2022NoYesNoNoNoNoNoBWM and RPN
Dong (2022) 2022YesYesNoNoYesNoNoDelphi method, trend-adjusted exponential smoothing method
Shiralkar et al. (2023) 2023YesYesYesNoYesNoNoClustering and optimisation
Liu (2023) 2023YesYesNoNoYesYesYesMachine learning
Mittal and Panchal (2023) 2023YesYesNoNoNoNoNofuzzy C-Means clustering
Sharma et al. (2024) 2024YesYesNoNoNoNoNofuzzy method
Teng et al. (2024) 2024YesYesNoNoNoNoNoAI and Fuzzy method
Chiu et al. (2024) 2024YesYesNoNoYesNoYesNLP and AHP

Source(s): Authors’ own creation

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