Table 1.

Major themes, sub-themes, applications and examples

Core themesSub-themesApplicationsExamples
MetaverseMetaverse technologyDevelopment of immersive virtual environments using VR/AR technologies to enhance consumer engagement
  1. A luxury brand creates a virtual store in the metaverse, allowing users to explore and interact with products in a highly realistic environment

  2. A travel agency offers virtual tours of exotic locations, enabling users to experience destinations before booking physical trips

Metaverse eraTransitioning businesses to operate within the metaverse, creating new marketplaces and consumer touchpoints
Metaverse fidelityEnsuring high-quality, realistic virtual experiences to meet consumer expectations for immersion
Metaverse tourismOffering virtual travel experiences, allowing consumers to explore destinations from their homes
ShoppingVirtual shoppingLeveraging virtual reality to create immersive shopping experiences, such as virtual fitting rooms
  1. A fashion retailer introduces a virtual fitting room in its app, allowing customers to try on clothes using augmented reality

  2. A department store redesigns its physical layout to create calming zones that enhance the emotional shopping experience

In-app shopping:Integrating seamless purchasing options within mobile applications to enhance convenience
Web-based shoppingOptimizing e-commerce platforms for user-friendly navigation and personalized recommendations
Physical shopping environmentsDesigning retail spaces that regulate emotions and enhance sensory engagement
Duty-free shoppingOffering exclusive products and experiences in duty-free zones, both physically and virtually
Repeat shoppingImplementing loyalty programs and personalized marketing to encourage repeat purchases
Cloth shoppingUsing virtual try-on technologies to improve the online clothing shopping experience
ConsumerConsumer responseAnalyzing real-time feedback from consumers to adapt marketing strategies and improve user experience
  1. A tech company uses AI to analyze consumer behavior in real-time, adjusting its app interface to improve user satisfaction

  2. A cosmetics brand creates an immersive virtual experience where consumers can test products in a simulated environment, enhancing their perception of the brand

In-app purchase intentionDesigning app interfaces that simplify the purchasing process and reduce friction
Consumer flow stateCreating engaging and immersive experiences that captivate consumers and prolong their interaction with the platform
Consumer perceptionBuilding brand trust through transparency and high-quality virtual experiences
Consumer decision makingUsing data analytics to understand the factors influencing purchase decisions
Consumer willingnessOffering incentives and personalized offers to increase consumer willingness to engage with new technologies
Consumer beliefAligning brand values with consumer beliefs to foster loyalty and trust
Consumer reactionMonitoring immediate responses to new features or products to quickly address any issues
Consumer experienceEnsuring a seamless and enjoyable journey across all touchpoints, both digital and physical
BehaviourImpulse buying behaviorDesigning marketing campaigns that capitalize on spontaneous purchasing tendencies, such as limited-time offers
  1. A grocery store introduces a mobile app feature that sends personalized discounts to users when they are near the store, encouraging impulse purchases

  2. A fashion brand launches a sustainability campaign, highlighting its ethical practices to attract prosocial consumers

Repeat purchase behaviorImplementing subscription models and loyalty rewards to encourage repeat business
Spontaneous purchase behaviorCreating engaging and interactive content that triggers impulsive buying decisions
Exploratory behaviorOffering new and innovative products to satisfy consumer curiosity and drive exploration
In-store shopping behaviorEnhancing the in-store experience through personalized service and interactive displays
Patronage behaviorBuilding strong brand loyalty through consistent quality and positive consumer experiences
Prosocial behaviorPromoting ethical and sustainable practices to attract socially conscious consumers

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