Chapter 2 Figure 2.1. The process of...

Chapter 2

Figure 2.1.

The process of Triggering Sensorial Experiences in Online Touchpoints.

Chapter 5

Figure 5.1.

The Impact of Digitalization and Technology in Price Management.

Chapter 6

Figure 6.1.

The Service Robot Innovation Canvas.

105

Chapter 10

Figure 10.1.

SPAR-4-SLR Diagram of the Study.

168

Figure 10.2.

Artificial Intelligence Service Ecosystem Macrovalue Enablement Framework.

173

Chapter 11

Figure 11.1.

Corporate Digital Responsibility Life Cycles of Technology and Data.

186

Figure 11.2.

The Digital Service Ecosystem Model.

186

Figure 11.3.

A Service Firm's Corporate Digital Responsibility (CDR) Calculus.

188

Figure 11.4.

Factors Shaping Corporate Digital Responsibility (CDR) in Service Firms.

189

Chapter 13

Figure 13.1.

Consumer Behavior Evolution Regarding Channels since Internet Development.

214

Figure 13.2.

The Continuum of Channel Mix.

215

Chapter 2
Figure 2.1.	The process of Triggering Sensorial Experiences in Online Touchpoints.	30
Chapter 5
Figure 5.1.	The Impact of Digitalization and Technology in Price Management.	83
Chapter 6
Figure 6.1.	The Service Robot Innovation Canvas.	105
Chapter 10
Figure 10.1.	SPAR-4-SLR Diagram of the Study.	168
Figure 10.2.	Artificial Intelligence Service Ecosystem Macrovalue Enablement Framework.	173
Chapter 11
Figure 11.1.	Corporate Digital Responsibility Life Cycles of Technology and Data.	186
Figure 11.2.	The Digital Service Ecosystem Model.	186
Figure 11.3.	A Service Firm's Corporate Digital Responsibility (CDR) Calculus.	188
Figure 11.4.	Factors Shaping Corporate Digital Responsibility (CDR) in Service Firms.	189
Chapter 13
Figure 13.1.	Consumer Behavior Evolution Regarding Channels since Internet Development.	214
Figure 13.2.	The Continuum of Channel Mix.	215

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