Management accounting and control implications identified with the help of the animations representing digital twin of a service
| Animation | Financial/cost implications identified | Control implications identified |
|---|---|---|
| 1 | –Dividing HSK on different boxes reduce stock value needed for fast response times –Option hoses require work but significantly reduce stock needed –When option hoses are connected beforehand, no impact on downtime | |
| 2 | –Animation shows how HSK improves visibility on hose use, hence improving service process and cost control –Animation enabled discussion with front-line managers and customer about preferred maintenance cycles and inventory levels –Improved volume estimates increase accuracy of a new HSK sales estimate for Canada | |
| 3 | –Demonstrated the tradeoff between hose length change and transportation cost –Connecting two sides of a harness caused extra work on site but enabled even less costly package –When the two sides of a harness are connected beforehand on site, it has no impact on downtime | |
| 4 | –Facilitated discussion on the cost-effective packaging of a new HSK by making the tradeoffs more visible –Repositioned hose connection points facilitated the installation process and improved harness movements when the boom is moved –Animation provided a tool to help the customer see the value of product modification | |
| 5 | –Demonstrated how the hose length change did not make the customers’ spare part stock obsolete | –Helped the HSK team to understand the main concern in the Australian market |
| 6 | –Over-specification can be used to reduce spare part stock at the customer –Vendor-managed consignment stock proposed to help customer reduce capital tied in the inventory and favor factory-spec hoses for corrective maintenance | –When factory-spec hose lengths are used, the hose for corrective maintenance is easier and faster to install on the machine –The animation helped stakeholders correct their understanding on different hose sizes and types use in the factory-spec harnesses improving the process control |
| Animation | Financial/cost implications identified | Control implications identified |
|---|---|---|
| 1 | –Dividing HSK on different boxes reduce stock value needed for fast response times | |
| 2 | –Animation shows how HSK improves visibility on hose use, hence improving service process and cost control | |
| 3 | –Demonstrated the tradeoff between hose length change and transportation cost | |
| 4 | –Facilitated discussion on the cost-effective packaging of a new HSK by making the tradeoffs more visible | |
| 5 | –Demonstrated how the hose length change did not make the customers’ spare part stock obsolete | –Helped the HSK team to understand the main concern in the Australian market |
| 6 | –Over-specification can be used to reduce spare part stock at the customer | –When factory-spec hose lengths are used, the hose for corrective maintenance is easier and faster to install on the machine |
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