Table 1. Operationalisation of the... | Emerald Publishing

Table 1.

Operationalisation of the construct and dimensions

Dimension	Conceptual definition	Operational definition	Behavioural indicators	References
Ethics and integrity	Commitment of the worker to moral principles such as honesty, justice and coherence	Observable behaviours reflecting consistent adherence to ethical principles in various work situations	Honesty in communication; fairness in treatment; coherence between words and actions	Nieto-Rojas (2021); Zheng et al. (2021)
Professional competence and discipline	The worker’s ability to perform duties with quality, responsibility, consistency and self-discipline	Concrete actions demonstrating technical competence, compliance, responsibility and effective communication	Fulfilling commitments; effective time use; clear and objective communication	Spohrer (2021); Malik et al. (2022)
Growth attitudes and resilience	The worker’s disposition to face adversity, self-motivation, learn and develop positively	Behaviours expressing adaptability, perseverance, enthusiasm, learning and positive emotional regulation	Resilience in the face of frustration; personal motivation; pursuit of continuous learning	Kim (2023); Casalengua et al. (2021); Ayieko et al. (2024)
Empathy and interpersonal relationships	The worker’s ability to understand, communicate and relate to others with a prosocial attitude	Empathetic expressions, cooperation, understanding and respect in everyday work relationships	Active listening; willingness to forgive; understanding others; collaborative attitude	Bravo-Blandín (2021); Cid et al. (2023); Sarti et al. (2021)

Dimension	Conceptual definition	Operational definition	Behavioural indicators	References
Ethics and integrity	Commitment of the worker to moral principles such as honesty, justice and coherence	Observable behaviours reflecting consistent adherence to ethical principles in various work situations	Honesty in communication; fairness in treatment; coherence between words and actions	Nieto-Rojas (2021); Zheng et al. (2021)
Professional competence and discipline	The worker’s ability to perform duties with quality, responsibility, consistency and self-discipline	Concrete actions demonstrating technical competence, compliance, responsibility and effective communication	Fulfilling commitments; effective time use; clear and objective communication	Spohrer (2021); Malik et al. (2022)
Growth attitudes and resilience	The worker’s disposition to face adversity, self-motivation, learn and develop positively	Behaviours expressing adaptability, perseverance, enthusiasm, learning and positive emotional regulation	Resilience in the face of frustration; personal motivation; pursuit of continuous learning	Kim (2023); Casalengua et al. (2021); Ayieko et al. (2024)
Empathy and interpersonal relationships	The worker’s ability to understand, communicate and relate to others with a prosocial attitude	Empathetic expressions, cooperation, understanding and respect in everyday work relationships	Active listening; willingness to forgive; understanding others; collaborative attitude	Bravo-Blandín (2021); Cid et al. (2023); Sarti et al. (2021)

Source(s): Own elaboration based on cited authors