Table 2. Conclusions and theoretical and... | Emerald Publishing

Table 2.

Conclusions and theoretical and managerial implications

Conclusions	Theoretical and managerial implications
Publications on value co-creation and co-destruction in AI-enabled interactions are in the initial stages of development, and research primarily focuses on value co-creation	An overview of the literature and a research agenda on value co-creation and co-destruction in AI-enabled interactions are presented
The interaction between human actors and AI-enabled autonomous nonhuman actors can results in value co-creation or value co-destruction, or both. These phenomena can also occur when AI replaces more than one human actor in the service encounter	When adopting AI, managers need to assess in advance the potential for value co-creation and value co-destruction
AI is an increasingly independent nonhuman actor that integrates resources and interacts with other actors, but caution is needed in its adoption	There are several possibilities for applying AI, but risks related to loss of well-being require responsible monitoring and a focus on the beneficiary

Conclusions	Theoretical and managerial implications
Publications on value co-creation and co-destruction in AI-enabled interactions are in the initial stages of development, and research primarily focuses on value co-creation	An overview of the literature and a research agenda on value co-creation and co-destruction in AI-enabled interactions are presented
The interaction between human actors and AI-enabled autonomous nonhuman actors can results in value co-creation or value co-destruction, or both. These phenomena can also occur when AI replaces more than one human actor in the service encounter	When adopting AI, managers need to assess in advance the potential for value co-creation and value co-destruction
AI is an increasingly independent nonhuman actor that integrates resources and interacts with other actors, but caution is needed in its adoption	There are several possibilities for applying AI, but risks related to loss of well-being require responsible monitoring and a focus on the beneficiary