Source of measuring instrument
| Variables | Sources |
|---|---|
| System efficiency | Wolfinbarger and Gilly (2003) |
| Availability | |
| Information quality | Wolfinbarger and Gilly (2003); Zhou et al. (2011) |
| Visual appeal | |
| Privacy/security | Wolfinbarger and Gilly (2003) |
| Search convenience: | Mahapatra (2017) |
| Evaluation convenience | Mahapatra (2017) |
| Transaction convenience | Mahapatra (2017) |
| Post purchase convenience | Mahapatra (2017) |
| Satisfaction | |
| Customer retention | Mahapatra (2017); Ahmed et al. (2023) |
| Variables | Sources |
|---|---|
| System efficiency | |
| Availability | |
| Information quality | |
| Visual appeal | |
| Privacy/security | |
| Search convenience: | |
| Evaluation convenience | |
| Transaction convenience | |
| Post purchase convenience | |
| Satisfaction | |
| Customer retention |
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