Table 1

AI and AGI: Key understandings, abilities/limitations and impacts

Artificial intelligence (AI)Artificial general intelligence (AGI)
Understandings
ExplanationSystems/machines designed to perform specific tasks that typically require human intelligenceMore advanced technology able to understand, learn and apply intelligence across a wide range of tasks. For instance, current chatbots assist with recommendations, while AGI will allow 24/7 virtual travel companions to integrate every aspect of a tourist's journey
TimeframePrevalent and widely used in industries (e.g. tourism)Developmental/progressing
AdaptabilityAdapts to new tasks. Requires re-training or building new modelsAble to adapt to unfamiliar tasks without additional programming. For example, AGI could design dynamic tourism strategies that balance environmental preservation and economic growth
Abilities and limitations
CapabilitiesNarrow, task-specific capabilitiesBroad, and can learn/adapt across various domains. For instance, AGI predicting long-term impacts of tourism, such as on ecosystems, and suggesting specific adaptive measures
Task-limitationsLimited to specific tasksCapable of adapting to various tasks, fields and domains. For example, AGI could autonomously identify emerging challenges, such as unexpected tourist behaviours impacting fragile environments
AutonomyRequires human supervision. It operates based on rules or modelsFully autonomous decision-making. For instance, it could autonomously transform tourism for people with disabilities by adapting plans in real-time based on an individual's unique needs
Creativity and innovationCreative outputs based on patterns in data. May simulate creativityInnovation and abstract thinking, and generation of novel ideas
Theory of MindAI lacks a 'theory of mind' in terms of understanding human emotions and intentionsAbility to understand mental and emotional states of humans
ConsciousnessPurely computational. Lacks consciousness and self-awarenessAGI requiring a level of consciousness and self-awareness. Yet, this is highly debated by researchers
Societal impact and concerns
TransparencyDecisions often not explainable (referred to as, black-box issues)Even more complex than existing AI, raising greater concerns regarding transparency
Ethical ConcernsBias, privacy issues and misuseGreater ethical concerns including autonomy, and control. For instance, risks in allowing AGI to autonomously enforce regulations on industries such as tourism, or local communities
Social and existential impactSocietal shifts (e.g. job automation, reshaping fields such as, healthcare, and transportation). Does not fundamentally threaten humanityCompletely revolutionizing society and reshaping economies. It presents existential risks, such as the possibility of surpassing human control. Concerns linked to the impacts of entire sectors of the tourism workforce, such as travel agents, guides and customer support staff
Security RisksAI can be vulnerable to adversarial attacks, misuse and cyber threatsAGI could pose more significant security risks than existing technologies
Source(s): Table by author

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