Table 3 Digital transformation trends... | Emerald Publishing

Table 3

Digital transformation trends mentioned by the TAs in their industries

Trends	Explanation
Digitalization of administrative tasks	A large effort is being done to digitalize administrative tasks, e.g. using ERP and CRM systems. This improves efficiency, as well as reduces costs
Online platforms for information sharing and management	Many industries face difficulties with sharing and managing information across all stakeholders. To aid with these problems, they invest in online platforms in which data and stakeholders can connect
Innovative technologies	Many innovative technologies are being evaluated in pilot projects such as 3D printing, drones and robotics
Big data and AI	More sectors are experimenting with big data and AI, especially in industries where sensor data is becoming embedded in machinery
Empowerment of customers	In many industries, customers are empowered to perform more services themselves. This is sometimes accompanied by removing intermediate players from the value chain

Trends	Explanation
Digitalization of administrative tasks	A large effort is being done to digitalize administrative tasks, e.g. using ERP and CRM systems. This improves efficiency, as well as reduces costs
Online platforms for information sharing and management	Many industries face difficulties with sharing and managing information across all stakeholders. To aid with these problems, they invest in online platforms in which data and stakeholders can connect
Innovative technologies	Many innovative technologies are being evaluated in pilot projects such as 3D printing, drones and robotics
Big data and AI	More sectors are experimenting with big data and AI, especially in industries where sensor data is becoming embedded in machinery
Empowerment of customers	In many industries, customers are empowered to perform more services themselves. This is sometimes accompanied by removing intermediate players from the value chain