Table 5. Direct and indirect effects:... | Emerald Publishing

Table 5.

Direct and indirect effects: mediator (M): trust

Mediation of customer trust on the relationship between ethical sales behaviour and switching costs typology
The direct effect:	Effect	SE	t(>1.96)	p	LLCI (95%)	ULCI (95%)	R²	Result
H4a: Economic risk costs	0.1572	0.0912	1.7239	0.0862	−0.0226	0.3371	0.0026	Rejected
H4b: Evaluation costs	0.2624	0.1043	2.5159	0.0126	0.0568	0.4681	0.0146	Accepted
H4e: Monetary costs	0.2765	0.1020	2.7100	0.0073	0.0753	0.4776	0.0150	Accepted
H4f: Benefit loss costs	0.1216	0.1255	0.9691	0.3337	−0.1258	0.3690	0.0000	Rejected
H4g: Personal relational loss costs	0.2566	0.1040	2.4677	0.0144	0.0516	0.4616	0.0013	Accepted
The indirect effect: Mediator (M): Trust					Effect	BootSE	BootLLCI	BootULCI
Ethical [X] Trust [X] Economic risk costs					−0.0911	0.0406	−0.1847	−0.0253
Ethical [X] Trust [X] Evaluation costs					−0.0838	0.0381	−0.1696	−0.0210
Ethical [X] Trust [X] Monetary costs					−0.0982	0.0422	−0.1937	−0.0314
Ethical [X] Trust [X] Benefit loss costs					−0.1273	0.0518	−0.2412	−0.0431
Ethical [X] Trust [X] Personal relational loss costs					−0.1981	0.0676	−0.3436	−0.0788

Mediation of customer trust on the relationship between ethical sales behaviour and switching costs typology
The direct effect:	Effect	SE	t(>1.96)	p	LLCI (95%)	ULCI (95%)	R²	Result
H4a: Economic risk costs	0.1572	0.0912	1.7239	0.0862	−0.0226	0.3371	0.0026	Rejected
H4b: Evaluation costs	0.2624	0.1043	2.5159	0.0126	0.0568	0.4681	0.0146	Accepted
H4e: Monetary costs	0.2765	0.1020	2.7100	0.0073	0.0753	0.4776	0.0150	Accepted
H4f: Benefit loss costs	0.1216	0.1255	0.9691	0.3337	−0.1258	0.3690	0.0000	Rejected
H4g: Personal relational loss costs	0.2566	0.1040	2.4677	0.0144	0.0516	0.4616	0.0013	Accepted
The indirect effect: Mediator (M): Trust					Effect	BootSE	BootLLCI	BootULCI
Ethical [X] Trust [X] Economic risk costs					−0.0911	0.0406	−0.1847	−0.0253
Ethical [X] Trust [X] Evaluation costs					−0.0838	0.0381	−0.1696	−0.0210
Ethical [X] Trust [X] Monetary costs					−0.0982	0.0422	−0.1937	−0.0314
Ethical [X] Trust [X] Benefit loss costs					−0.1273	0.0518	−0.2412	−0.0431
Ethical [X] Trust [X] Personal relational loss costs					−0.1981	0.0676	−0.3436	−0.0788

Notes:

p < 0.001; p < 0.01; p < 0.05

Source: Author’s own work