Discriminant validity
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1. Formal-control | 0.78 | |||||||||||
| 2. Informal-control | 0.66** | 0.82 | ||||||||||
| 3. Market-coverage | 0.23** | 0.21** | 0.78 | |||||||||
| 4. Brand-equity | 0.22** | 0.16** | 0.50** | 0.89 | ||||||||
| 5. Relative-price | 0.15* | 0.04 | 0.40** | 0.36** | 0.89 | |||||||
| 6. Digital-marketing | 0.19** | 0.10 | 0.22** | 0.30** | 0.16* | 0.88 | ||||||
| 7. Product-quality | 0.23** | 0.27** | 0.24** | 0.32** | 0.23** | 0.29** | 0.87 | |||||
| 8. Customer-loyalty | 0.23** | 0.19** | 0.40** | 0.35** | 0.32** | 0.33** | 0.36** | 0.86 | ||||
| 9. Finance | 0.28** | 0.30** | 0.45** | 0.25** | 0.27** | 0.30** | 0.27** | 0.39** | 0.81 | |||
| 10. Experience-role | −0.07 | −0.08 | 0.03 | 0.02 | 0.05 | −0.10 | 0.00 | 0.04 | −0.01 | |||
| 11. Experience-marketing | 0.09 | 0.02 | 0.04 | 0.01 | −0.01 | −0.16 | −0.04 | −0.02 | −0.05 | 0.37** | ||
| 12. Satisfaction | 0.37** | 0.32** | 0.13* | 0.10 | 0.03 | 0.10 | 0.19** | 0.14* | 0.24** | 0.08 | 0.19** | |
| 13. Motivation | 0.35** | 0.29** | 0.21** | 0.08 | 0.03 | 0.15* | 0.15** | 0.19** | 0.28** | 0.08 | 0.14* | 0.68** |
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1. Formal-control | ||||||||||||
| 2. Informal-control | 0.66** | |||||||||||
| 3. Market-coverage | 0.23** | 0.21** | ||||||||||
| 4. Brand-equity | 0.22** | 0.16** | 0.50** | |||||||||
| 5. Relative-price | 0.15* | 0.04 | 0.40** | 0.36** | ||||||||
| 6. Digital-marketing | 0.19** | 0.10 | 0.22** | 0.30** | 0.16* | |||||||
| 7. Product-quality | 0.23** | 0.27** | 0.24** | 0.32** | 0.23** | 0.29** | ||||||
| 8. Customer-loyalty | 0.23** | 0.19** | 0.40** | 0.35** | 0.32** | 0.33** | 0.36** | |||||
| 9. Finance | 0.28** | 0.30** | 0.45** | 0.25** | 0.27** | 0.30** | 0.27** | 0.39** | ||||
| 10. Experience-role | −0.07 | −0.08 | 0.03 | 0.02 | 0.05 | −0.10 | 0.00 | 0.04 | −0.01 | |||
| 11. Experience-marketing | 0.09 | 0.02 | 0.04 | 0.01 | −0.01 | −0.16 | −0.04 | −0.02 | −0.05 | 0.37** | ||
| 12. Satisfaction | 0.37** | 0.32** | 0.13* | 0.10 | 0.03 | 0.10 | 0.19** | 0.14* | 0.24** | 0.08 | 0.19** | |
| 13. Motivation | 0.35** | 0.29** | 0.21** | 0.08 | 0.03 | 0.15* | 0.15** | 0.19** | 0.28** | 0.08 | 0.14* | 0.68** |
Note(s): **Significant: level 0.01 (bilateral)
*Significant: level 0.05 (bilateral)
AVE in diagonal
Source(s): Table by authors
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