Table 1

Discriminant validity

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1. Formal-control0.78           
2. Informal-control0.66**0.82          
3. Market-coverage0.23**0.21**0.78         
4. Brand-equity0.22**0.16**0.50**0.89        
5. Relative-price0.15*0.040.40**0.36**0.89       
6. Digital-marketing0.19**0.100.22**0.30**0.16*0.88      
7. Product-quality0.23**0.27**0.24**0.32**0.23**0.29**0.87     
8. Customer-loyalty0.23**0.19**0.40**0.35**0.32**0.33**0.36**0.86    
9. Finance0.28**0.30**0.45**0.25**0.27**0.30**0.27**0.39**0.81   
10. Experience-role−0.07−0.080.030.020.05−0.100.000.04−0.01   
11. Experience-marketing0.090.020.040.01−0.01−0.16−0.04−0.02−0.050.37**  
12. Satisfaction0.37**0.32**0.13*0.100.030.100.19**0.14*0.24**0.080.19** 
13. Motivation0.35**0.29**0.21**0.080.030.15*0.15**0.19**0.28**0.080.14*0.68**

Note(s): **Significant: level 0.01 (bilateral)

*Significant: level 0.05 (bilateral)

AVE in diagonal

Source(s): Table by authors

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