Table 2

Evaluation index system for intercity rail transit services in the Pearl River Delta based on AHP

Target layerFirst level indicatorWeightSortSecond level indicatorsWeightComprehensive weightSort
A1Facility B10.3261The safety protection and rescue facilities and equipment are reliable C10.2310.0754
The ticketing system is comprehensive C20.1310.04311
The station ventilation system is reliable C30.0460.01517
The station escalator is safe C40.0830.02714
The waiting information system is reliable C50.150.0497
The station broadcasting system is complete C60.150.0497
Platform screen doors are safe C70.0960.03113
The guidance signs inside the station are clear and distinct C80.1140.03712
Service B20.0866The service personnel can answer my inquiries in a time C90.2500.02215
The station attendant maintains order at the station very wellC100.5000.04310
Strict security check C110.2500.02215
Comfort B30.1333The carriage is comfortable and not crowded C120.6670.0893
The carriage is clean and tidy C130.3330.0449
Convenience B40.1115Convenient travel C140.50.0565
Convenient transfer C150.50.0565
Efficiency B50.1184High punctuality rate C1610.1182
Charge B60.2262Reasonable pricing C1710.2261

Source(s): Authors’ own work

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