Citizens’ role, digitalisation and public value in the managerial paradigms
| Managerial paradigms | Citizen’s role | Digital transformation phase | Public value creation |
|---|---|---|---|
| New public management (NPM) | Users/Consumers/Costumers | E-government | Improving the quality of service delivery to satisfy personal interest |
| New public governance (NPG) | Co-governors and co-creators of PV | Digital governance | Creation of social and democratic value, taking into account the collective good and the community’s interests |
| Managerial paradigms | Citizen’s role | Digital transformation phase | Public value creation |
|---|---|---|---|
| Users/Consumers/Costumers | E-government | Improving the quality of service delivery to satisfy personal interest | |
| Co-governors and co-creators of PV | Digital governance | Creation of social and democratic value, taking into account the collective good and the community’s interests |
Source(s): Authors’ own elaboration
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