Mediation analysis test results
| Relationship | Direct effect | Indirect effect | Confidence interval | p-value | Conclusion | |
|---|---|---|---|---|---|---|
| Lower bound | Upper bound | |||||
| SERVQUAL→SAT→INT | 0.166 (0.154) | 0.803 | 0.609 | 1.032 | 0.000 | Full mediation |
| Relationship | Direct effect | Indirect effect | Confidence interval | Conclusion | ||
|---|---|---|---|---|---|---|
| Lower bound | Upper bound | |||||
| SERVQUAL→SAT→INT | 0.166 (0.154) | 0.803 | 0.609 | 1.032 | 0.000 | Full mediation |
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