Table 4

Conclusions, theoretical and managerial implications

ConclusionsImplications
  • Humanoid based intrinsic factors override the influence of extrinsic factors in the traditional TAM in forming attitudes toward AI in a modern AI powered retail space

  • AI supportive attitudes of consumers can enhance purchase intention in a retail space

  • Consumers’ readiness for adopting innovative technologies is an impactful personality trait that intensifies AI attitudes–purchase intention linkage

  • Humanoid based PAN, intelligence and animacy are mimic elements that enhance humanlike attributes of AI powered retail space, which are complementary to enhance predictive ability in the traditional TAM framework

  • Retail industry can enhance customer engagement and emotional value proposition by implementing AI driven integrated marketing communication strategies, enhanced UX design in retail space

  • Attitudes-behavior linkage is still applicable in predicting purchase intention in emerging new technologies such as AI applications

  • AI embedded retail service encounter can be more appealing and drive purchase decisions in retail

  • Consumer psychology related determinants such as personality traits can be incorporated in better explaining differences in purchase decisions for AI related products

  • Consumer innovativeness can be a strong criterion in market targeting and promoting AI driven new services in retail services

Source(s): Authors

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