Psychometric analysis
| Item | M | SD | Loading (Std) | KMO |MSA | |
|---|---|---|---|---|---|
| DCS | There is a set of clearly assumed capabilities that allow you to work better than anyone else, which customers value and competitors cannot beat | 3.955 | 1.364 | 0.434 | 0.803 |
| Capabilities support the creation of market value | 3.551 | 1.029 | 0.775 | 0.833 | |
| These capabilities mutually reinforce each other and form an interconnected system | 3.391 | 1.052 | 0.787 | 0.851 | |
| ADC | These capabilities are easy to adapt to different situations | 3.292 | 1.029 | 0.798 | 0.885 |
| Capabilities anticipate changes in the market and respond proactively | 3.066 | 1.038 | 0.835 | 0.865 | |
| These capabilities support the business model’s adaptation in the face of new customer trends | 3.675 | 1.138 | 0.532 | 0.843 | |
| NF | Customer satisfaction with the firm increases | 3.667 | 1.000 | 0.633 | 0.921 |
| Employee satisfaction with a firm has also increased | 3.395 | 1.008 | 0.481 | 0.934 | |
| The firm’s overall performance improved | 3.613 | 1.113 | 0.757 | 0.950 | |
| F | The firm’s costs decreased | 3.025 | 0.953 | 0.465 | 0.871 |
| Firm sales have also increased | 3.605 | 1.021 | 0.964 | 0.822 | |
| The profitability of the firm has increased | 3.576 | 1.007 | 1.010 | 0.793 |
| Item | M | SD | Loading (Std) | KMO |MSA | |
|---|---|---|---|---|---|
| DCS | There is a set of clearly assumed capabilities that allow you to work better than anyone else, which customers value and competitors cannot beat | 3.955 | 1.364 | 0.434 | 0.803 |
| Capabilities support the creation of market value | 3.551 | 1.029 | 0.775 | 0.833 | |
| These capabilities mutually reinforce each other and form an interconnected system | 3.391 | 1.052 | 0.787 | 0.851 | |
| ADC | These capabilities are easy to adapt to different situations | 3.292 | 1.029 | 0.798 | 0.885 |
| Capabilities anticipate changes in the market and respond proactively | 3.066 | 1.038 | 0.835 | 0.865 | |
| These capabilities support the business model’s adaptation in the face of new customer trends | 3.675 | 1.138 | 0.532 | 0.843 | |
| NF | Customer satisfaction with the firm increases | 3.667 | 1.000 | 0.633 | 0.921 |
| Employee satisfaction with a firm has also increased | 3.395 | 1.008 | 0.481 | 0.934 | |
| The firm’s overall performance improved | 3.613 | 1.113 | 0.757 | 0.950 | |
| F | The firm’s costs decreased | 3.025 | 0.953 | 0.465 | 0.871 |
| Firm sales have also increased | 3.605 | 1.021 | 0.964 | 0.822 | |
| The profitability of the firm has increased | 3.576 | 1.007 | 1.010 | 0.793 |
Source(s): Author’s own elaboration
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