Table 1

Summary of previous research in VI

StudyIndependent variableOutcome variablesMediators/moderatorsTheoryKey findings
El Hedhli et al. (2023) VI’s anthropomorphism,Purchase intentionsPerceived warmth and competence, willingness to follow VI’s anthropomorphism shapes consumer perceptions, emphasising warmth over competence. This preference for warmth drives consumer willingness to follow these influencers, impacting purchase intentions
Kim and Park (2023) VI attractivenessPurchase intentionMimetic desire and brand attachmentSource attractiveness model and attachment theoryThe attractiveness of VI did not directly impact purchase intention; instead, it was mediated by mimetic desire and brand attachment
Ham et al. (2023)Social cues and product engagementsBrand attitude and selection, perceived anthropomorphismPerceived authenticity, credibilityMeaning transfer modelRealism and engagement enhance perceptions, but excessive reality weakens effects. “Mixed” reality social media can influence implicit product selection through credibility
Chan et al. (2023) VI post colourLiking post and recommendationPerceived warmth and emotional trust Warmer colours in VI post lead to positive consumer responses, with brightness moderating the relationship. Perceived warmth and emotional trust mediate the causal effect of warm colours on consumer reactions
Ahn et al. (2022) VI’ anthropomorphismPost and brand attitudeSocial presence, social and physical attractivenessComputers-are-social-actor theoryVI’ anthropomorphism enhances her social presence, which in turn boosts her perceived physical and social attractiveness, respectively, to drive consumer evaluation outcomes
This studyLevel of VI anthropomorphism (low vs high)Customer engagement and well-beingUpward social comparison, VI size and agencySocial comparison theoryVIs anthropomorphism firstly decreases, then increases engagement, while it decreases customer well-being, which is mediated through upward social comparison

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