Summary of previous research in VI
| Study | Independent variable | Outcome variables | Mediators/moderators | Theory | Key findings |
|---|---|---|---|---|---|
| El Hedhli et al. (2023) | VI’s anthropomorphism, | Purchase intentions | Perceived warmth and competence, willingness to follow | VI’s anthropomorphism shapes consumer perceptions, emphasising warmth over competence. This preference for warmth drives consumer willingness to follow these influencers, impacting purchase intentions | |
| Kim and Park (2023) | VI attractiveness | Purchase intention | Mimetic desire and brand attachment | Source attractiveness model and attachment theory | The attractiveness of VI did not directly impact purchase intention; instead, it was mediated by mimetic desire and brand attachment |
| Ham et al. (2023) | Social cues and product engagements | Brand attitude and selection, perceived anthropomorphism | Perceived authenticity, credibility | Meaning transfer model | Realism and engagement enhance perceptions, but excessive reality weakens effects. “Mixed” reality social media can influence implicit product selection through credibility |
| Chan et al. (2023) | VI post colour | Liking post and recommendation | Perceived warmth and emotional trust | Warmer colours in VI post lead to positive consumer responses, with brightness moderating the relationship. Perceived warmth and emotional trust mediate the causal effect of warm colours on consumer reactions | |
| Ahn et al. (2022) | VI’ anthropomorphism | Post and brand attitude | Social presence, social and physical attractiveness | Computers-are-social-actor theory | VI’ anthropomorphism enhances her social presence, which in turn boosts her perceived physical and social attractiveness, respectively, to drive consumer evaluation outcomes |
| This study | Level of VI anthropomorphism (low vs high) | Customer engagement and well-being | Upward social comparison, VI size and agency | Social comparison theory | VIs anthropomorphism firstly decreases, then increases engagement, while it decreases customer well-being, which is mediated through upward social comparison |
| Study | Independent variable | Outcome variables | Mediators/moderators | Theory | Key findings |
|---|---|---|---|---|---|
| VI’s anthropomorphism, | Purchase intentions | Perceived warmth and competence, willingness to follow | VI’s anthropomorphism shapes consumer perceptions, emphasising warmth over competence. This preference for warmth drives consumer willingness to follow these influencers, impacting purchase intentions | ||
| VI attractiveness | Purchase intention | Mimetic desire and brand attachment | Source attractiveness model and attachment theory | The attractiveness of VI did not directly impact purchase intention; instead, it was mediated by mimetic desire and brand attachment | |
| Ham | Social cues and product engagements | Brand attitude and selection, perceived anthropomorphism | Perceived authenticity, credibility | Meaning transfer model | Realism and engagement enhance perceptions, but excessive reality weakens effects. “Mixed” reality social media can influence implicit product selection through credibility |
| VI post colour | Liking post and recommendation | Perceived warmth and emotional trust | Warmer colours in VI post lead to positive consumer responses, with brightness moderating the relationship. Perceived warmth and emotional trust mediate the causal effect of warm colours on consumer reactions | ||
| VI’ anthropomorphism | Post and brand attitude | Social presence, social and physical attractiveness | Computers-are-social-actor theory | VI’ anthropomorphism enhances her social presence, which in turn boosts her perceived physical and social attractiveness, respectively, to drive consumer evaluation outcomes | |
| This study | Level of VI anthropomorphism (low vs high) | Customer engagement and well-being | Upward social comparison, VI size and agency | Social comparison theory | VIs anthropomorphism firstly decreases, then increases engagement, while it decreases customer well-being, which is mediated through upward social comparison |
Source(s): Created by authors