Figure 2.
The table presents five organisational domains influenced by shifts to remote work: shifts to remote working, communication, customer relations, hiring process, and decision-making process. Under each domain, key points highlight relevant challenges and strategies. Remote work includes adaptation ease and productivity impact. Communication covers improvement, sustainability, and suitable platforms. Customer relations focus on payment flexibility, digital engagement, and value-driven services. The hiring process mentions delays, partnerships, and redesign. Decision-making emphasises decentralised flexibility and agile governance. Together, these highlight organisational adjustments to sustain effectiveness during operational transitions.Changes in organisational processes
Source: Authors’ own research