Figure A1
The diagram shows a path analysis model with four variables within rectangles: “Perceived Network Performance,” at the top, “Satisfaction with M N O,” at the bottom, “Dedicated Bearer Failure Rate,” on the left, and “Continuance Intention with Contract” on the right. The R-squared value below “Continuance Intention with Contract” is 54.47 percent. An arrow from “Dedicated Bearer Failure Rate” to “Perceived Network Performance” has a path coefficient of b equals 0.0091 (B S C I [negative 0.0135; 0.0227]), with beta equals negative 0.0094, p equals 0.3865. An arrow from “Dedicated Bearer Failure Rate” to “Satisfaction with M N O” has a path coefficient of b equals 0.0033 (B S C I [negative 0.0080; 0.0139]), with beta equals negative 0.0035, p equals 0.5144. An arrow from “Perceived Network Performance” to “Continuance Intention with Contract” has a path coefficient of b equals 0.1651 (B S C I [0.0738; 0.2591]), with beta equals 0.1662, p equals 0.0002. An arrow from “Satisfaction with M N O” to “Continuance Intention with Contract” has a path coefficient of b equals 0.5891 (B S C I [0.4950; 0.6799]), with beta equals 0.5883, p less than 0.0000. An arrow from “Perceived Network Performance” to “Satisfaction with M N O” has a path coefficient of b equals 0.8715 (B S C I [0.8141; 0.8997]), with beta equals 0.8718, p less than 0.0000. “Dedicated Bearer Failure Rate” and “Continuance Intention with Contract” are connected through direct and total effects: Direct effect: b equals 0.0024 (B S C I [negative 0.0084; 0.0104]), with beta equals 0.0029, p equals 0.6944. Total effect: b equals negative 0.7459 (B S C I [negative 5.5980; 0.7530]), with beta equals 0.3684, p equals 0.6276.Results from serial mediation analysis for default bearer failure rate (coefficients and model summary information)