Figure A2
The diagram shows a path analysis model with four variables within rectangles: “Perceived Network Performance,” at the top, “Satisfaction with M N O,” at the bottom, “Call Setup Failure Rate,” on the left, and “Continuance Intention with Contract” on the right. The R-squared value below “Continuance Intention with Contract” is 54.51 percent. An arrow from “Call Setup Failure Rate” to “Perceived Network Performance” has a path coefficient of b equals negative 0.0056 (B S C I [negative 0.0271; 0.0132]), with beta equals negative 0.0054, p equals 0.5802. An arrow from “Call Setup Failure Rate” to “Satisfaction with M N O” has a path coefficient of b equals 0.0084 (B S C I [negative 0.0009; 0.0201]), with beta equals negative 0.0078, p equals 0.1063. An arrow from “Perceived Network Performance” to “Continuance Intention with Contract” has a path coefficient of b equals 0.1690 (B S C I [0.0734; 0.2621]), with beta equals 0.1685, p equals 0.0001. An arrow from “Satisfaction with M N O” to “Continuance Intention with Contract” has a path coefficient of b equals 0.5867 (B S C I [0.4929; 0.6822]), with beta equals 0.5863, p less than 0.0000. An arrow from “Perceived Network Performance” to “Satisfaction with M N O” has a path coefficient of b equals 0.8728 (B S C I [0.8431; 0.9009]), with beta equals 0.8725, p less than 0.0000. “Call Setup Failure Rate” and “Continuance Intention with Contract” are connected through direct and total effects: Direct effect: b equals 0.0070 (B S C I [negative 0.0035; 0.0179]), with beta equals 0.0070, p equals 0.2936. Total effect: b equals 0.0009 (B S C I [negative 0.0139; 0.0157]), with beta equals 0.0078, p equals 0.4251.Results from serial mediation analysis for call setup failure rate (coefficients and model summary information)