Figure 3
At the top is an oval labeled “City Vision”. Below it is a rectangular box labeled “City Council General Objectives” containing the text “Quality and freedom of choice shall be developed”. Under that is a wider box labeled “City Council Operational Objectives” with the text “The quality in the city’s care services will increase - security, dignity and freedom of choice will permeate all services”. The next box is labeled “Committee Objectives” with the text “Elderly care is distinguished by security and a kind response towards the aged”. Beneath this is a large blue box divided into two text sections. The first section, labeled “Unit commitments and quality guarantees”, contains the text “We commit ourselves to offer social activities based on the residents’ own wishes”. The second section, labeled “Unit work procedures”, contains the text “open square bracket a close square bracket n on-going dialogue between the staff, the resident and his slash her relatives about the resident’s needs and interests regarding social activities open square bracket ellipsis close square bracket. A performed activity is signed off in the individual’s social documentation. The sign-off lists are reviewed daily by the staff in place”.The management control model of the City of Stockholm at the end of the period