Figure 2
On the left, six rectangular boxes list the codes: “Engaging in high involvement in service development”, “Maintaining moderate involvement in service development”, “Restricting to basic involvement, focused on software transactions”, “Assuming continuous and strategic responsibility for digitally-enabled services”, “Collaborating with I T suppliers for enhanced operational support”, and “Managing I T supplier relationships with limited operational responsibility”. The top three codes have arrows pointing to the theme “Engaging with I T suppliers based on the degree of involvement”. The bottom three codes have arrows pointing to the theme “Defining and managing the level of I T supplier's responsibility”.Data structure on reconfiguring capability, i.e. ways of involving IT suppliers