Figure 5
The horizontal axis is labeled “Variation” and ranges from 0 to 10 in increments of 1 unit. The vertical axis is labeled “Preferences” and ranges from 0 to 10 in increments of 1 unit. The plots shows 9 points: 1 (9, 4), 2 (4, 7), 3 (7, 9), 4 (6, 8), 5 (8, 1), 6 (3, 2), 7 (5, 3), 8 (1, 5), and 9 (2, 6).Case III: call centre—comparisons of preferences with the variation among employees within the nine values. Note: The nine values (1–9) are (1) engaged leadership, (2) decision based on facts, (3) customer orientation, (4) process orientation, (5) everyone’s commitment, (6) continuous improvement, (7) professionalism, (8) development, and (9) cooperation. The numbers are depicted with a higher rank (1–9) on higher preferences and a higher rank (1–9) on lower variation. Source: Authors’ own work