Figure 1
The model shows three circles representing three entities. On the left is a circle labeled “Supplier (example, M S S P)”. On the right is a circle labeled “Organization”. Between these two circles is a horizontal two-way arrow labeled “Value co-creation” and “Service exchange”, indicating interaction between the supplier and the organization. Above them is a third circle labeled “Cyber-attackers”. A vertical dashed arrow labeled “value sabotage” from “Cyber-attackers” points downward to the interaction between the supplier and the organization.Our conceptual model, the CSaaS triad and the novel concept of value sabotage. Source: Authors' own work