Figure 2
The model shows five circles connected by arrows, with the circle labeled “Organization” positioned at the center. To the left of the organization, there is a circle labeled “Supplier (example, M S S P)”. A bidirectional solid arrow connects the supplier and the organization, with the label “Value co-creation” above the arrow and “Service exchange” below it. To the right of the organization, a circle labeled “End-customers” is shown, connected to the organization by a bidirectional solid arrow. Below the organization, a circle labeled “Regulator” is shown, connected with a single bidirectional solid arrow. Above the organization, a circle labeled “Cyber-attackers” is placed. Two dashed arrows extend downward from this circle toward the two bidirectional arrows linking the organization with the supplier and the end-customers. The text “Value sabotage” appears along these dashed arrows.Pentadic model for CSaaS. Source: Authors' own work