Figure 9
The table shows 8 columns and 11 rows. The columns are titled “Maturity levels of change process”. The column headers are as follows: Column 1: Ad hoc (not controlled in any way), Column 2: Tacit agreement, Column 3: Spoken agreement, Column 4: Policy document (why and what?), Column 5: Detailed instruction (how?), Column 6: Process gap (the whole process) plus Templates, checklists, and instructions, Column 7: plus Analysis and improvements, and Column 8: plus Measurement and statistical control. The row header is titled “Change initiative to operational processes”, and the row headers are as follows: Row 1: Fix spelling errors. Row 2: Update looks, improve readability, Row 3: Update document links and references, Row 4: Upgrade I T system, minor operational process change, Row 5: Implement measurements and K P Is, Row 6: Implement new or updated operational process input or output, Row 7: New or updated operational process roles, Row 8: Launch a new core operational process, Row 9: Remove or exchange operational process, Row 10: Implement new I T system, concurrently with operational process changes, and Row 11: Develop and implement upgraded WoW in an operational process. At the bottom of the table, a color-coded bar illustrates process scope: green represents “Narrow”, yellow-green represents “Medium”, and orange-yellow represents “Wide”. The shading in each row corresponds to these maturity levels. The columns labeled “Ad hoc (not controlled in any way)”, “Tacit agreement”, and “Spoken agreement” are shaded in green. The columns labeled “Policy document (why and what?)” and “Detailed instruction (how?)” are shaded in yellow. The columns labeled “Process gap (the whole process) plus Templates, checklists, and instructions”, “plus Analysis and improvements”, and “plus Measurement and statistical control” are shaded in orange. The rows labeled “Fix spelling errors”, “Update looks, improve readability”, and “Update document links and references” are shaded in green. The rows labeled “Upgrade I T system, minor operational process change”, “Implement measurements and K P Is”, “Implement new or updated operational process input or output”, and “New or updated operational process roles” are shaded in yellow. The rows labeled “Launch a new core operational process”, “Remove or exchange operational process”, “Implement new I T system, concurrently with operational process changes”, and “Develop and implement upgraded WoW in an operational process” are shaded in orange. The row-wise data presented in the table is as follows. Row 1: “Fix spelling errors” is marked with an “x” under the “Tacit agreement” column. The cell is shaded in green. Row 2: “Update looks, improve readability” is marked with an “x” under the “Spoken agreement” column. The cell is shaded in green. Row 3: “Update document links and references” is marked with an “x” under the “Spoken agreement” column. The cell is shaded in green. Row 4: “Upgrade I T system, minor operational process change” is marked with an “x” under the “Detailed instruction (how?)” column. The cell is shaded in yellow. Row 5: “Implement measurements and K P Is” is marked with an “x” under the “Detailed instruction (how?)” column. The cell is shaded in yellow. Row 6: “Implement new or updated operational process input or output” is marked with an “x” under the “Detailed instruction (how?)” column. The cell is shaded in yellow. Row 7: “New or updated operational process roles” is marked with an “x” under the “Detailed instruction (how?)” column. The cell is shaded in yellow. Row 8: “Launch a new core operational process” is marked with an “x” under the “Process gap (the whole process) plus Templates, checklists, and instructions” column. The cell is shaded in orange. Row 9: “Remove or exchange operational process” is marked with an “x” under the “Process gap (the whole process) plus Templates, checklists, and instructions” column. The cell is shaded in orange. Row 10: “Implement new I T system, concurrently with operational process changes” is marked with an “x” under the “Process gap (the whole process) plus Templates, checklists, and instructions” column. The cell is shaded in orange. Row 11: “Develop and implement upgraded WoW in an operational process” is marked with an “x” under the “Process gap (the whole process) plus Templates, checklists, and instructions” column. The cell is shaded in orange. The green-shaded cells are present where the first three columns intersect with the first three rows. The yellow-shaded cells are present where columns 4 and 5 intersect with rows 4, 5, 6, and 7. The orange-shaded cells are present where columns 6, 7, and 8 intersect with rows 8, 9, 10, and 11.Example of different initiatives for process change, ranked based on change complexity from low to high