Figure 1.
The table presents customer experience phases in space sharing, divided into pre participation and post participation stages. In pre participation, basic psychological needs lead to intrinsic motivation, encouraging participation in services that fulfil autonomy, competence, and relatedness. Expectations are formed about specific services. In post participation, customers evaluate tangible and intangible service quality and compare expectations with perceived outcomes, resulting in satisfaction and enhanced well-being. The theoretical foundation integrates self-determination theory and expectancy confirmation theory.Proposed conceptual model
Source: Developed by authors