Figure 4.
This diagram presents a visual representation of the interconnections between four primary elements: Customer, Employees, Business, and Premise. The Customer section includes concepts such as Planned Behaviour, Cognitive Consistency, Servicescape, and the Experience Economy Framework. The Employees section features Dynamic Capabilities, Total Quality Management, Green Human Resource Management, and Technology Acceptance. The Business section includes the Resource-Based View and Triple Bottom Line (TBL), alongside Environmental Management. Arrows indicate relationships between these elements, emphasising how they interact and influence one another within the framework.Framework for IAQ-related research development in the hospitality industry
Source: Authors’ own work