Figure 4
At the top left, the rectangular section is labeled “Order delivery preparation—Rental company A,” and it contains three horizontally aligned blocks labeled “Delivery booking,” “Customer delivery notification,” and “Packing of products or empty box.” A rightward arrow from this leads to another rectangular section labeled “Pre-delivery processes at L S P,” and it contains four horizontally aligned blocks labeled “Pick-up of boxes at Rental company A,” “Handling of boxes at D C,” “S M S-notification to customers,” and “Delivery preparation.” A downward arrow from this section leads to another rectangular section labeled “Delivery, return, or swap processes (L S P),” and it contains two subsections labeled “Product delivery” and “Product return” enclosed in dashed rectangles, and both contain three horizontally aligned blocks. Under subsection “Product delivery,” the blocks are labeled “Unpacking of product,” “Handover of ordered product on truck,” and “Replacement of empty box.” Under subsection “Product return,” the blocks are labeled “Recipient of returned product,” “Picking of return box,” and “Packing of return product.” A leftward arrow from this section leads to another rectangular section labeled “Return processes at L S P,” and it contains two horizontally aligned blocks labeled “Delivery of boxes to Rental company A” and “Handling of returned boxes (empty and with products).” An upward arrow from this section leads to another rectangular section labeled “Return processes at Rental company A,” and it contains three horizontally aligned blocks labeled “Refurbishment of returned products,” “Inspection of returned products and boxes,” and “Recipient of returned boxes.” Another rectangular section at the bottom right is labeled “Customer recipient and slash or return processes,” and it contains two subsections labeled “Product delivery” and “Product return” enclosed in dashed rectangles. Under subsection “Product delivery,” four horizontally aligned blocks are labeled “Booking of delivery slot,” “Recipient preparation,” “Recipient of product,” and “Product usage.” Under subsection “Product return,” three horizontally aligned blocks are labeled “Booking of return slot,” “Return preparation,” and “Handover of returned product (s).” An upward arrow from this section is connected to the section “Delivery, return, or swap processes (L S P).”Main processes identified or designed and analysed during field Tests 1 and 2 for the restorative flow of children’s products. Source: Authors’ own work