Figure 5
The diagram explores the interconnection between vertically positioned blue blocks labeled “Products durability and re-capability” on the left and “Customer usage and care” on the right. Between these two blocks, a large rectangular section with rounded corners is placed. At the top of the central block, two dashed rectangles are aligned side by side. The left rectangle is labeled “Geographical proximity and distance,” which asks a question: “What is the (potential) customer density question mark. Is the setup regional versus inter-regional question mark.” The right rectangle is labeled “Rental periods,” which asks a question: “How long are the rental periods question mark. Short, medium, or long question mark.” Two downward arrows from these two rectangles lead to another dashed rectangle within the central block, which is labeled “Logistics (re-)processes,” which asks multiple questions: “Are forward and reverse logistics integrated question mark,” “Delivery point - home or service actor slash parcel locker question mark,” “Customer service offers and involvement question mark,” and “What reconditioning processes are needed question mark.” At the bottom of the central block, another dashed rectangle labeled “Packaging” raises the question, “Reusable versus single-use packaging question mark.” An upward arrow from “Packaging” is connected to the rectangle “Logistics (re-)processes.”Proposed logistics framework for restorative flows of consumer products, including guiding questions for research and practice. Source: Authors’ own work