Figure 2
A bar chart illustrates how lower income broadband users experience more connection problems and worry about paying for their service.The bar chart displays data from a survey of US home broadband users. The top section presents a horizontal bar graph with three bars marked upper income, middle income, and lower income. The top bar shows that 39 percent of upper income users often or sometimes have connection problems. The middle bar shows that 47 percent of middle income users often or sometimes have connection problems. The bottom bar shows that 60 percent of lower income users often or sometimes have connection problems. The bottom section of the chart presents a second horizontal bar graph with three bars showing how much users worry about being able to pay for their internet service. The top bar shows that 6 percent of upper income users worry a lot or some about paying. The middle bar shows that 23 percent of middle income users worry a lot or some about paying. The bottom bar shows that 46 percent of lower income users worry a lot or some about paying. The data is sourced from a Pew Research Center survey conducted in April 2021.

Pew Research Center, Broadband users by income.

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