Figure 2
The word cloud shows prominent terms related to chatbot use displayed in varying sizes, with the largest words reading “help”, “questions”, “information”, and “use” at the center. Surrounding these central terms are frequently appearing words such as “ask”, “answers”, “website”, “time”, “get”, “chat”, “service”, “support”, and “search”. Additional smaller words appear throughout the cloud, including “personal”, “problem”, “shopping”, “banking”, “directions”, “weather”, “email”, “contact”, “tasks”, “simple”, “quick”, “issues”, “content”, “recommendations”, “accounts”, “resume”, “general”, “specific”, “usually”, “sometimes”, and “online”. The arrangement places the largest and most frequent words near the center, with less frequent terms distributed around them, visually emphasizing common themes associated with chatbot assistance and information seeking.Word cloud analysis