Figure 3
The flow diagram consists of three rectangular boxes arranged horizontally and connected by solid rightward arrows. The left box is labeled “External Influence on Belief” and contains two bullet points reading “Rapidly changing environment and cryptocurrency sector” and “Increasing traffic volume”. A solid arrow connects this box to the middle box labeled “Realising Actions”, which contains two bullet points reading “Establish infrastructure with constant updates and A P I for external collaborators’ input” and “Adopting digital platforms as service frontends”. A solid arrow then connects the middle box to the right box labeled “Outcomes”, which contains two bullet points reading “Scaled-up services offering” and “Higher traffic volume supported”.An illustration of scalability as CSF in the crypto-exchange contexts, including related external influence on belief, realised actions and outcomes