Figure 5
The flow diagram is arranged from left to right and contains three rectangular boxes connected by thick solid arrows. The left rectangle is titled “External Influence on Belief” and lists two bullet points in top-to-bottom order: “Highly competitive landscape”, and “The need for overcoming adoption barriers”. A solid rightward arrow connects this box to the central rectangle titled “Realising Actions”. The central rectangle contains three bullet points listed from top to bottom: “Creating a culture of innovativeness”, “Including ostensibly unrelated options for users’ engagement”, and “Utilising A P I infrastructure for external collaborators’ input”. A second solid rightward arrow connects the central rectangle to the right rectangle titled “Outcomes”. The right rectangle contains a single bullet point reading “A wider range of service options was launched, possibly in non-financial service contexts”.An illustration of innovativeness as CSF in the crypto-exchange contexts, including related external influence on belief, realised actions and outcomes