Figure 2
The diagram shows interconnected boxes with text. On the left three labeled lists connect to quality factors. The first list reads Information is clear, accurate, sufficient, up to date, and exact what is needed. This connects to a box labeled Information Quality. The second list reads Availability, Adaptability, Reliability, Response Time. This connects to a box labeled System Quality. The third list reads Assurance, Responsiveness, Empathy. This connects to a box labeled Service Quality. Information Quality, System Quality, and Service Quality each connect with arrows to two boxes in the center labeled Intention to Use and User Satisfaction. Intention to Use points to a box labeled Use. User Satisfaction also points to Use and connects to Net Benefits. Use connects upward to a box labeled Frequency, Duration, Intensity, Nature, then points to Net Benefits. Net Benefits connects back to User Satisfaction.Delone and McLean (2003) model of information systems success.