Figure 1
Innovation novelty connects to operational performance through an arrow labelled H 1. Operational performance includes efficiency performance and disaster responsiveness. Innovation novelty squared connects to operational performance through an arrow labelled H 2. Innovation intensity and external communication are grouped within a dashed boundary. Innovation intensity connects to the relationship between innovation novelty and operational performance and between innovation novelty squared and operational performance through an arrow labelled H 3. External communication connects to the relationship between innovation novelty and operational performance and between innovation novelty squared and operational performance through an arrow labelled H 4. A dashed arrow also connects external communication to operational performance. Additional arrows connect the grouped variables to operational performance. A dashed box labelled control variables lists internal communication, employee training, resource deployment, use of technology, organisational size, and organisational age, with arrows indicating their relationship to operational performance.Research model