Figure 1
The process shows four rectangles arranged horizontally from left to right across the top. They are labeled “Application submission”, “Process and eligibility check”, “Decision”, and “Follow-up after the decision”. Below “Application submission” is a rounded rectangle containing one bullet point: “Applicant submits bank statements, proof of assets, housing costs, and healthcare bills”. Below “Process and eligibility check” is a rounded rectangle containing one bullet point: “Worker selects application from the queue and requests clarification via phone, online service channel, or letter if needed”. Below “Decision” is a rounded rectangle containing two bullet points: “Based on calculation of income, assets, and expenses”. “Includes individual assessment”. Below “Follow-up after the decision” is a rounded rectangle containing one bullet point: “Recipient may apply for supplementary or preventive assistance from the wellbeing services county”. Solid arrows point rightward from “Application submission” to “Process and eligibility check”, from “Process and eligibility check” to “Decision”, and from “Decision” to “Follow-up after the decision”. A solid downward arrow points from “Process and eligibility check” to a dashed, rounded rectangle labeled “Reduction process:”. Inside it is one bullet point: “Worker identifies non-compliance; if confirmed, a hearing letter is sent together with the decision”. A solid rightward arrow points from “Reduction process:” to a dashed, rounded rectangle labeled “Next month:”. Inside it are two bullet points: “If the neglect continues, a reduction is assessed and applied”. “An automatic notification is sent to the wellbeing services county for a service needs assessment (prior 2026)”.The decision-making process regarding basic social assistance and the reduction process within it. Source: Authors' own work