Figure 1.
The flowchart presents two phases connected by arrows. Phase 1 Assessment states spa managers assess and learn from four inputs: technology-related opportunities, technology-related challenges, existing resources and technology, and customers' experience with technology. Arrows lead to Phase 2 Adaptation, where managers adjust approaches based on assessment results. Four actions follow: plan next steps and decide what technologies to adopt, identify opportunities for improvement, implement technology-based strategies to improve resource optimization, and implement technology-based strategies to enhance customer experience. A final line states holistic integration of technology based on adaptive leadership processes.Processes and relationships among themes