Figure 1
The conceptual model consists of five circles arranged within a large rectangular frame labeled “Environmental and Organisational Context”. The frame consists of a dashed rectangular box, which is divided into three vertical sections: “I T assets in use” on the left, “I T-enabled business processes and capabilities” in the center, and “Organisational performance” on the right. In the first section, a circle is labeled “Extent of B I Use”. In the center section, two circles are vertically stacked and arranged from top to bottom, labeled as “Effectiveness of Formal Controls” and “Effectiveness of Informal Controls”. In the right section, two circles are vertically stacked and arranged from top to bottom, labeled as “Non-Financial Performance” and “Financial Performance”. Regarding the arrows in sequence: A diagonal upward arrow labeled “H 1” points from “Extent of B I Use” to “Non-Financial Performance”. A diagonal downward arrow labeled “H 2” points from “Extent of B I Use” to “Financial Performance”. A vertical downward arrow labeled “H 3” points from “Non-Financial Performance” to “Financial Performance”. A diagonal upward arrow labeled “H 4” points from “Extent of B I Use” to “Effectiveness of Formal Controls”. A diagonal downward arrow labeled “H 5” points from “Extent of B I Use” to “Effectiveness of Informal Controls”. A horizontal arrow labeled “H 6 a” points from “Effectiveness of Formal Controls” to “Non-Financial Performance”. A diagonal downward arrow labeled “H 6 b” points from “Effectiveness of Formal Controls” to “Financial Performance”. A diagonal upward arrow labeled “H 7 a” points from “Effectiveness of Informal Controls” to “Non-Financial Performance”. Finally, a diagonal upward arrow labeled “H 7 b” points from “Effectiveness of Informal Controls” to “Financial Performance”.Research model. Source: Authors’ own work