Figure 1.
The service blueprint illustrates a restaurant service system divided by a line of visibility. The back of house area on the restaurant side includes sequential activities labeled plan, source, make, deliver, enable, and return, representing menu planning, sourcing, cooking, and operational support. Below the line of visibility, the front of house area on the customer side maps customer-facing activities across pre-visit, restaurant visit, and post-visit stages, including information search, ordering, delivery, payment, eating, and feedback.Overview of restaurant process
Source:Alt, 2021