Figure 3
The diagram presents a circular systems model of KM Excellence. At the centre is Knowledge Strategy, surrounded by Technological Infrastructure, Knowledge Flow Processes, and Content and Contextualization, connected by arrows. Around them are People and Organizational Culture at the top, Governance and Leadership at the lower left, and Measurement and Evaluation at the lower right. Thick bidirectional arrows show reciprocal links. Text along arrows includes Usability, Access Point, Responsible Functions, Knowledge Capture and Dissemination, Critical Knowledge Mapping, Structure, Tools and Instruments, Investment Justification, Motivation, Leading Entity, Requirements and Needs, and Capabilities. A legend explains a circle, a thick bidirectional arrow, and text along the arrow.A Circular model for driving sustainable business success through KM
Source: Author’s own work